Cancellation policy

Right of withdrawal

You have the right to withdraw from this contract within fourteen days without giving any reason. The revocation period is fourteen days from the day on which you or a third party named by you, who is not the carrier, have taken possession of the goods.

To exercise the right to cancel, you must inform us (UniMerch Merchandising GmbH, Ringstr. 4-6, 822323 Eichenau, phone: +49 (0)8141/3698-0, e-mail: info@unimerch.de) of your decision to cancel this contract by a clear statement (e.g. a letter sent by post or e-mail). You can use the attached withdrawal form, but this is not mandatory.

To comply with the withdrawal period, it is sufficient that you send the notification of the exercise of the right of withdrawal before the expiry of the withdrawal period.

Consequences of withdrawal

If you withdraw from this contract, we shall reimburse to you the payments received from you without undue delay and in any event not later than 14 days from the day on which we are informed about your decision to withdraw from this contract. For this repayment, we will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you; in no case will you be charged any fees for this repayment. We may withhold the refund until we have received the goods back or until you have provided proof that you have returned the goods, whichever is the earliest.

You must return or hand over the goods to us immediately and in any case within fourteen days at the latest from the day on which you inform us of the revocation of this contract. The deadline is met if you send the goods before the period of fourteen days has expired. You shall bear the direct costs of returning the goods. You only have to pay for any loss in value of the goods if this loss in value is due to handling of the goods that is not necessary for checking their condition, properties and functionality.

Cancellation form

Should you wish to cancel the contract, please complete this form and return it to us.

Our address

UniMerch Merchandising GmbH
Ringstraße 4 - 6
82223 Eichenau
Germany

Fax: 00 49 8141 36 98 31
info@unimerch.de